Refund policy

SIMAGIC Product Warranty

Warranty Scope

This warranty is only applicable to products purchased directly from SIMAGIC's official online store (SIMAGIC.com).

If your product was purchased from a retailer other than SIMAGIC's official online store, please contact your retailer for inquiries regarding the warranty.

You can also obtain specific warranty information for your product through SIMAGIC's online service.

Warranty Methods

1. Return When returning the product, please attach a sales receipt or a copy of a receipt with the date and a detailed list of components and ensure that the product does not fall under the circumstances listed in the exclusion clauses. Otherwise, SIMAGIC may refuse to accept the return. If damage occurs during the return shipping process, SIMAGIC will deduct corresponding fees from the refund based on the extent of the damage.
2. Repair/Replacement If a product develops a quality issue within the warranty period, SIMAGIC's responsibility and your compensation rights are limited to one of the following options:

• Repair or replacement of hardware.
• Replacement with the same model.
• Replacement with a similar product (only in the event that the original product is discontinued).

The warranty period for the replaced hardware product will be the remaining term of the original warranty period, or any other period applicable in your jurisdiction.

Exclusion Clauses

This warranty does not apply in the following situations:

• Failure to provide proof of purchase for the product or an order number, or if there is reason to believe that they have been forged or altered.
• The warranty claim is made in a country or customs area other than where the product was originally purchased.
• Damage caused to the product by disassembly or modification of its structure without written authorization from SIMAGIC.
• Products purchased from a retailer other than SIMAGIC's official online store.
• Cosmetic damage, including but not limited to scratches, dents, and plastic damage at ports, unless the damage is caused by defects in materials or workmanship.
• Damage caused by not adhering to SIMAGIC's product usage and operation specifications, or by modifying or disassembling the product.
• Damage caused by using third-party components or products that do not meet the specifications of SIMAGIC's hardware products.
• Defects caused by normal wear and tear or normal aging of the product.
• The serial number on SIMAGIC's product has been removed or altered
• If SIMAGIC receives information from relevant authorities that the product has been stolen, and the user cannot prove in any way that they are the authorized user of the product.
• Damage caused by accidents, lightning strikes, corrosion, fire, liquid contact, earthquakes, or other external causes.

Other Rights

SIMAGIC shall not be liable for any special, indirect, incidental, or consequential damages, including but not limited to indirect or direct loss of profit, loss of revenue, or data loss or commercial loss resulting from the breach of any express or implied warranty terms regarding SIMAGIC products, even if SIMAGIC has been informed of the possibility of such damage. Some jurisdictions do not allow the exclusion or limitation of liability for special, indirect, incidental, or consequential damages, so the above limitations may not apply to you.

Consumers have the legal rights stipulated by the applicable national regulations for the sale of consumer goods. These rights are not affected by this "Warranty".

Warranty Period

The warranty period for the product starts from the date of delivery, unless otherwise agreed upon by you and SIMAGIC.

Product Category	Description	Warranty Period
Steering Wheels	All products defined as "Steering Wheels"	24 months
Wheelbases	All products defined as " Wheelbases"	24 months
Pedals	All products defined as "Pedals"	24 months
Peripherals	All products defined as "Peripherals"	12 months
Accessories	Refers to all online sales products in the product section, excluding those defined as “steering wheels,” “pedals,” “bases,” and “peripherals.”	12 months
Replncement Parts for Repairs	Spare parts replaced during after-sales maintenance.	6 months from the date of replacement

 

Products purchased on or after July 15, 2023 (inclusive) are eligible for the above-mentioned warranty period. For products purchased before July 15, 2023, the warranty period shall be subject to the policy at the time of purchase. The warranty period for products after repaired will not be recalculated.

 

List of Product Categories and Models

Steering Wheel	Wheelbase	Pedals	Peripherals	Electronic Accessories
GT NEO	Alpha Mini	P1000	DS-8X	Single/dual paddle shifter module
NEO X Hub	Alpha	P1000i	TB-1	Maglink
FX Pro	Alpha U	P1000-F	TB-RS	P-HPR, P-HPR GT
FX	EVO Sport	P1000-FRS	Q1	P-APS
GTS	EVO	P1000-RS	Q1S	P2000-HCB
GT4	EVO Pro	P1000i-RS		P-S100, P-S200
GT Pro Hub		P2000-R		QR 50, QR 70, QR-A
GT Pro Hub(K)		P2000-RF		P-STP
				PA-V1

Other materials (such as packaging, stickers, instruction manuals shipped with the device/expansion accessories) are not covered under warranty.

Non-Warranty Services

For inquiries about services outside the warranty, please contact the SIMAGIC after-sales service team via support@simagic.com.

Warranty Requirement

• SIMAGIC.com You can send an email to shop@simagic.com with proof of purchase for warranty processing.
• JD.com, Tmall, or Taobao (Asia) You can directly contact customer service on the purchasing platform for handling.
• The service team will respond within 48 hours after you submit your application.

Warranty Processing

1. No-Return Warranty If only certain user-installable parts (e.g., springs, hydraulic cylinders) are damaged under warranty, the SIMAGIC after-sales service team will notify you that there is no need to return the product. SIMAGIC will send you replacement parts for free. You should dispose of the replaced parts in accordance with the requirements of waste electrical and electronic equipment in your region.
2. Return-Required Warranty If you need to return the product, you must first contact SIMAGIC's after-sales service team to obtain an RMA (Return Merchandise Authorization) application. Your support request should include the following details:

• Product serial number
• Order number/proof of purchase
• A clear description of the complaint, along with possible error images and/or videos

We do not accept products that are returned without first contacting the support team or with incomplete information.

After your RMA request is approved, we will provide you with an RMA number and a return shipping label. When returning the product, please ensure that the return shipping label is attached to the outer packaging. Otherwise, the package may be refused.

If the customer fails to send the product to SIMAGIC within 7 working days after obtaining approval for the RMA application, the warranty application will be deemed terminated.

 

Repair/replacement

After receiving the defective product, SIMAGIC will conduct a standard inspection and take one of the following actions:

• Replace the product with parts that are equivalent in performance to new ones.
• Repair the product in accordance with our standard terms and conditions.
• Replace with the same model product
• Replace with a negotiated alternative model (only in the event that the original model is discontinued)

SIMAGIC reserves the right to decide the method of warranty service and whether the product qualifies for a specific service method. If the warranty claim is approved, the service will prioritize replacement with parts, and the availability and response time of parts may vary by country.

When a SIMAGIC brand hardware product or component is replaced or refunded, the replacement item becomes your property, and the replaced or refunded item becomes the property of SIMAGIC.

Non-Original Distributor Warranty Application

If your warranty claim is made in a distributor different from where the product was originally purchased, you can apply for:

• Original-Distirbutor Warranty Service You may apply to send the product back to the original distributor of purchase for warranty processing.
• Cross-Distributor Repair You may contact a local SIMAGIC repair service provider for repair. SIMAGIC can provide you with information about local repair service providers. If you choose this option, SIMAGIC will not cover any repair or shipping costs. Please consult the local repair service provider for specific fees.

Shipping Notes

• When returning the product for repair, please avoid damaging the product or packaging. If possible, return the product along with all accessories in its original packaging along with all accessories. If damage occurs during shipping due to insufficient packaging, SIMAGIC will not be liable.
• If the after-service team at SIMAGIC officially detects no quality issues with the product, you will be responsible for the costs from the repair site to your location.
• If the address for your return or re-shipped package is not in the country or customs area where the product was originally purchased, any additional shipping costs (including freight and taxes) will be your responsibility.
• Before sending the product for repair, please properly remove any personalized items and decorations attached to the product. SIMAGIC will not be responsible for any damage or loss of personalized items and decorations.
• If the delivery address you provide is incorrect, or if the recipient refuses to accept the package, the resulting losses will be your responsibility.
• If the package cannot be delivered or is refused and returned to SIMAGIC due to an inability to contact you for an extended period, SIMAGIC will hold the goods for 30 days from the date the package was last returned to SIMAGIC. Storage fees will be calculated from the end of the holding period at a rate of USD $20 per day. Once the customer pays the storage fees, the goods can be resented. When the storage fees are equivalent to the product's selling price, SIMAGIC reserves the right to dispose of the product.

Use of Personal Contact Information and Data

If you obtain service under this Warranty, you authorize SIMAGIC to store, use, and process the information stored in your product and your contact information, including name, phone numbers, address, and e-mail address. You agree and understand that it is necessary for SIMAGIC to collect, process, and use your data to perform services under this Warranty. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. SIMAGIC may request your authorization to access, use, and process the data stored in your product when you decide to apply for after-sales service. If you refuse to do so, SIMAGIC may not be able to provide certain after-sales services to you. To achieve these aims, you authorize SIMAGIC to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law. SIMAGIC’s privacy policy is available at Privacy Policy.

This policy shall take effect immediately from the date of issuance.

SIMAGIC reserves the right to update or modify this policy at any time and has the final interpretation rights over the above after-service policies.